Privacy Policy

When you visit our site, place an order, sign up for updates, or contact us, we may collect:

• Name, email address, phone number, delivery and billing address
• Order history and payment details (processed securely — we don't store full card numbers)
• Device and browsing information (IP address, browser type, pages visited) via cookies and analytics
• Any information you provide directly, such as messages to our support email or entries in giveaways/ambassador applications

We don't collect sensitive information (such as health information) unless you volunteer it — for example, in an unprompted message about your experience with our products.

We use your information to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Send you order updates, and — if you've opted in — marketing emails about new products, promotions, or content
• Improve our website, products, and customer experience
• Meet our legal and accounting obligations

We don't sell your personal information to third parties.

We share information only where necessary to run the business:

• Shopify (our e-commerce platform) and its payment processors, to fulfil orders
• Amazon, where you purchase through our Amazon listings — Amazon's own privacy policy applies to those transactions
• Delivery couriers, to get your order to you
• Email/marketing platforms, if you've subscribed to updates
• Government or law enforcement bodies, where legally required

Some of these providers (e.g. Shopify, Amazon) store or process data on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Our site uses cookies to remember your preferences, understand site traffic, and support advertising and analytics tools. You can disable cookies in your browser settings, though some site features may not work as well as a result.

We take reasonable technical and organisational steps to protect your information from misuse, loss, and unauthorised access — including secure checkout via Shopify's PCI-compliant payment processing.

You can ask us to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Delete your information, subject to our legal obligations (e.g. tax and accounting records)
• Unsubscribe from marketing emails at any time (there's an unsubscribe link in every email we send)

To make a request, email us at info@xlr8-labs.com. We'll respond within a reasonable timeframe.

If you're not satisfied with how we've handled your personal information, contact us first at info@xlr8-labs.com so we can try to resolve it. If you're still unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version. We encourage you to check back periodically.